An Investigative Consulting Agency, Williams-Jamal provides a full range of Shopping Service Surveys designed to evaluate the service customers are receiving.

By utilizing objective techniques, Williams-Jamal provides answers to most important question crucial to the success of a business.

• Are your customers getting the best service possible?

• What makes your customers happy: Prices, services, selection?

The answer is all of the above. So what gives one business an edge over the others? Studies have shown that customer service is the most important criteria and will determine (regardless of price and selection) whether a customer will return to the store and if they will recommend others to shop there or use the services provided.

 

Shopping Service Survey is the process wherein persons who pose as customers evaluate services rendered by employees. It answers questions such as:

• Are customers greeted?
• Are customers approached in a timely manner?
• Does the staff smile and make eye contact with the customer?
• Is the staff knowledgeable about the products and/or services they are providing?
• Are the cash and credit purchases handled according to store policy?
• Are the customers thanked for their patronage and invited to return?

• Consultation to determine your specific needs.
• Specific Shopping Program designed for your company, your products, and for your services.
• Design of Shopping Surveys to measure sales and service culture.
• Objective results presented in identifiable measurements.
• Assist in translating into improving your business and customer relations.